FAQS | Royal Paws NYC

What is Royal Paws NYC

Royal Paws is a community for dog lovers-including those who have dogs, have a lost a beloved pet, or simply love looking at them. We

What products does Royal Paws offer?

We offer custom and handmade dog clothing and accessories. You can either select from our pre-designed collection or collaborate with us to create a fully personalized outfit for your dog. (Including, vests, hoodies, jackets, accessories, etc.)

How do I join the Royal Paws community?

You can join our community by following us on Instagram, subscribing to our newsletter, and engaging with our weekly blog posts. Stay tuned for announcements about future events, both online and in person.

What is your shipping policy?

We are based in NYC and offer worldwide shipping. Shipping rates and delivery times very based on location. You will receive tracking information as soon as your order ships.

Do you offer exchanges or refunds?

Since our products are custom-made, we do not offer refunds or exchanges on personalized items, However, if there is an issue with your order, please reach out to us within 7 days, and we will do our best to resolve it.

What if my dog's outfit doesn't fit?

We recommend carefully following our measurements guide to ensure a proper fit. If the outfit doesn't fit as expected, please contact us, and we will work with you to make adjustments if possible.

Can I be a brand ambassador for Royal Paws?

Yes, we are always looking for enthusiastic dog owners to join our brand ambassador program! You can apply by visiting our Ambassador Program page. **

How can I contact Royal Paws NYC?

You can contact us through direct message on Instagram, email at admin@royalpawsnyc.com, text us at 347-313-8643, or by filling out the contact form on our website.

How do I place a custom order for my dog?

Simply message us on Instagram, send us a text message or use the contact form on our website. Include your dogs measurements, style preferences, and other specific details. We'll work with you to create the perfect outfit.

What measurements do you need for custom outfits?

For the best fit, we need your dog's neck, chest, and back length measurements. You can follow our measurements***

How long does it take to receive my custom order?

Our custom pieces typically take between 1-3 weeks to create, depending on the complexity of the design and our current order volume. You will receive an estimated completion time when you place your order.

Do you offer ready-to-buy items?

Yes! We offer pre-designed ready-to-buy items that you can purchase with one click. These are universal pieces for every dog.

What types of dogs do you create outfits for?

We create apparel for all dog breeds and sizes! Whether you have a tiny Chihuahua or a larger breed, we can tailor our designs to fit your pup perfectly.

Can I wash the outfits?

Yes! Each outfit comes with specific washing instructions to ensure your custom pieces last as long as possible. Typically. we recommend hand-washing or using a gentle cycle in cold water, then air drying to preserve the fabric and embellishments.